Feedback is a gift – so try and be grateful.

Feedback is a gift – so try and be grateful.

I had the useful experience last month of being both on the receiving and donating end of feedback.  Let’s deal with the ‘giving’ end first.  I was sitting in my local Volkswagen dealership having just purchased one of their cars.  Ok, ok yes I know...
Do we need a new strategy on strategy?

Do we need a new strategy on strategy?

We live in interesting times. Whilst not entirely a subscriber to chaos theory, a week of wet and windy weather in the far northwest of the UK finds me in a less than charitable mood towards the butterfly in the jungle of south america that may apparently have been...